Key responsibilities:

• Engage and develop team talent with the right skills for the right roles through targeted skilling; whilst enhancing team productivity and morale.
• Oversee Order Management Analytical processes, ensuring to collect intelligence from both internal and external stakeholders and share insights cross-functionally to enable data-driven decisions and improve overall order management and distribution performance.
• Lead order to release and release to invoice productivity initiatives, and internal projects to maximize customer service level.
• Responsible to manage and evaluate the wholesaler performance and its impact in business operations.
• Guarantees excellence in Customer Service Level and Satisfaction – creates and safeguards key performance indicators to develop remediation plans to achieve operational excellence.
• Owns Customer Service Financial controls in full compliance with corporate guidelines.
• Support SCM Head in the development and implementation of key projects.

What you'll bring to the role:

Essential :

• University Degree in Business/Finance/Economics/Engineering, preferred.
• Experience in Customer Service, Order Management, Logistics and distribution.
• Excellent oral and written communication skills with a team player and pro-active attitude. Ability to address time-sensitive or urgent problems and adjust to periods of intense workload. Project Management.
• Leadership with proven problem-solving skills and ability to deal with ambiguity.
• Strong knowledge of M365 package and data analytics tools as Power BI, Sap Business Objects, Tableau, etc.
• Intermediate Bilingualism – Oral and Written: English and French

Desirable Requirements:

• 3-5 years of pharmaceutical experience
• Experience with SAP, Microsoft Access, and BPC